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Code of Ethics
- Recommend corrective and maintenance
services and explain to the customer which of these
is required now to correct existing problems and which
are for preventive maintenance.
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- Offer customers a price estimate for
work to be performed.
- Obtain prior authorization for all work
done, in writing or by other means satisfactory to the
customer.
- Make every effort to keep the customer
informed about appointments and completion deadlines.
- Furnish an itemized invoice for parts
and services, priced fairly, which clearly identifies
any used or remanufactured parts. Replaced parts may
be inspected upon request.
- Furnish or post copies of any warranties
covering parts or service. Use quality CARQUEST Auto
Parts, guaranteed coast to coast.
- Provide and honor CARQUEST manufacturer
warranties.
- Exercise reasonable care for the customer's
property while it is being serviced.
- Make every effort to fix the customer's
vehicle right the "first time".
- Maintain a system for fair settlement
of customer's complaints.
- Cooperate with established consumer
complaint mediation activities.
- Uphold the high standards of the profession
and seek to correct any or all abuses within the automotive
industry.
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We offer all of the services needed to get your car back on the road. Our services include and are not limited to the following: